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Service Terms and Conditions

These Equipment Hire Terms and Conditions ("Agreement") are entered into between HAM-Sound, ("the Company") and the Full Name / Company name of the Client as per the quote ("the Client"), as of the date of booking. By confirming a booking, the Client agrees to be bound by these terms and conditions.

1. Definitions

  • "Equipment": refers to all items supplied by the Company to the Client, as detailed in the relevant Quote.

  • "Service Period": refers to the agreed duration for which the Equipment is hired, commencing at the time of delivery/collection and ending at the time of collection/return.

  • "Quote": refers to the document issued by the Company outlining the specific Equipment, Service Period, and agreed charges.

2. Booking and Payment

2.1 Booking Confirmation

All bookings are subject to availability. A booking is only confirmed upon receipt of a signed Quote and any required deposit.

2.2 Payment Terms

  • Deposit: A non-refundable deposit of 25% of the total hire fee is required at the time of booking to secure the Equipment.

  • Standard Payment: The remaining balance is due 30 days after the completion of the Service Period.

  • Late Bookings: For bookings made within 7 days of the Service Period, full payment is required at the time of booking, unless otherwise agreed with Management.

  • Payment: Payment can be made via bank transfer as seen at the bottom of the Quote

3. Service Provision

3.1 Access and Site Conditions

  • Delivery and collection: Charges may be quoted separately and are dependent on the location and complexity of the setup / take-down.

  • The Client must ensure that there is clear and safe access for the Company’s personnel and equipment at the agreed times.

3.2 Scheduling and Delays

  • The Company will endeavor to commence and complete the Services at the agreed times. However, delays beyond our control (e.g., traffic, unforeseen circumstances) may occur, and the Company will not be liable for any loss or damage arising from such delays.

3.3 Scope of Work

  • The Company's responsibilities are strictly limited to the scope defined in the Quote. Any work requested outside of this scope will require a written amendment and may incur additional charges (see 6.3).

4. Client's Responsibilities

4.1 Care of Equipment

  • The Client must not attempt to repair, modify, or tamper with the Equipment while it is under the Company's control or during a service period.

4.2 Damage, Loss, or Theft

  • The Client is solely responsible for any loss, theft, or damage caused by anyone other than the Company to the Equipment during the service period, regardless of the cause (excluding fair wear and tear).

  • In the event of loss, theft, or damage, the Client will be charged the full replacement cost or repair cost of the Equipment, as determined by the Company.

  • The Client must notify the Company immediately of any loss, theft, or damage to the Equipment. For theft, a police report must be obtained and provided to the Company.

4.3 Insurance

  • Company's Cover: The Company maintains Public Liability Insurance (PLI) up to £10,000,000, Professional Indemnity Insurance (PII) up to £250,000 and Portable Equipment Insurance up to £20,000 These maximums apply to claims against the Company.

5. Company's Responsibilities

5.1 Standard of Work

  • The Company will provide the Equipment in good working order and suitable for the purpose for which it is hired.

  • The Company will inspect and test all Equipment prior to dispatch.

5.2 Equipment Malfunction/Failure

  • During Hire: In the event of Equipment malfunction during a service period, the Company will endeavor to repair or replace the faulty Equipment as quickly as possible, subject to availability. If a suitable replacement cannot be provided, a pro-rata refund for the affected Equipment may be offered.

    • The Company has connections within the industry for replacements as well as holding a limited stock of spares should they be required. The Company will take all reasonable steps to deliver a functioning solution including where possible the engagement of alternative personnel.

6. Cancellations and Amendments

6.1 Cancellation by the Client

Cancellations must be made in writing.

  • If a booking is cancelled 14 days or more prior to the service period, the deposit will be forfeited.

  • If a booking is cancelled between 7 and 14 days prior to the service period, 25% of the total hire fee will be payable.

  • If a booking is cancelled less than 7 days prior to the service period, 50% of the total hire fee will be payable.

6.2 Cancellation by the Company

  • The Company reserves the right to cancel a Service engagement in the event of unforeseen circumstances (e.g., acts of god, inability to source specialist parts). In such cases, a full refund of any payments made will be provided, but the Company will not be liable for any further loss or damage.

6.3 Amendments

  • Any amendments to a booking must be made in writing and are subject to availability and the Company's discretion. Additional charges may apply.

7. Limitation of Liability

  • The Company's liability for any breach of this Agreement or loss resulting from the Company’s negligence shall be limited to the total hire fee paid by the Client or where applicable the outcome of any claim against the Company’s PLI or PII insurance subject to the maximums specified in 4.3.

  • The Client agrees to indemnify and hold harmless the Company, its employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with the Client's use of the Equipment.

8. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Guernsey. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Guernsey.

9. Entire Agreement and Severability

  • This Agreement constitutes the entire agreement between the Company and the Client and supersedes all prior agreements, understandings, and negotiations, whether written or oral.

  • If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Acceptance of Terms

By signing and returning the Quote, the Client acknowledges that they have read, understood, and agree to be bound by these Service Terms and Conditions.

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